Terms and Conditions

1. Scope

These Terms and Conditions apply to all contracts between

Inimeiskitchen
Gülsen Kitzel
c/o Block Services
Stuttgarter Str. 106
70736 Fellbach
Germany
Email: hello@inimeiskitchen.com
VAT ID: DE364113882

(hereinafter referred to as “Provider”)

and the customer (hereinafter referred to as “Customer”) regarding the use of the website www.inimeiskitchen.com and the purchase of products and services.

2. Subject Matter

The Provider offers the following products and services through their online shop:

  • Digital Products: Online courses, e-books, guides, digital downloads
  • Services: Consulting services, coaching sessions, workshops, bookings
  • Physical Products: Merchandise items (clothing, accessories, etc.)

2.1 Print-on-Demand Products

Physical products (merchandise) are manufactured and shipped through print-on-demand service providers such as Printful. This means:

  • Products are individually manufactured for the customer only after order receipt
  • Returns or exchanges are only possible in case of production defects or damages
  • Production and shipping time may vary depending on the item
  • Shipping is done directly from the production location of the print-on-demand partner

3. Conclusion of Contract

3.1 Online Orders

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

By clicking the “Buy Now” or “Place Order” button, the customer submits a binding offer to purchase the goods in the shopping cart.

The contract is concluded by sending an order confirmation via email immediately after the ordering process.

3.2 Booking Appointments

For bookings of consultation appointments, coaching sessions, or workshops, the contract is concluded by confirming the selected appointment via email.

4. Prices and Payment Terms

4.1 Prices

All stated prices are final prices including statutory VAT.

For physical products, shipping costs may apply and will be displayed before completing the order.

4.2 Payment Methods

The customer can use the following payment methods:

  • Credit card (Visa, Mastercard)
  • PayPal
  • Instant bank transfer
  • Bank transfer (prepayment)

4.3 Due Date

Payment is due immediately upon conclusion of the contract, unless otherwise agreed.

5. Delivery and Shipping

5.1 Digital Products

Digital products (courses, e-books, guides) are provided immediately after payment receipt via email with access link. Access is provided through the customer’s specified email address.

5.2 Physical Products (Print-on-Demand)

Delivery is made to the delivery address specified by the customer.

Production Time: 2-7 business days (depending on product and production partner location)

Delivery Times After Production:

  • Germany: 3-7 business days
  • Europe: 5-14 business days
  • USA/Canada: 5-10 business days
  • Rest of World: 10-30 business days

Total Delivery Time: The stated delivery times are calculated from receipt of payment including production time. Actual delivery time may vary depending on production location, product type, and destination country.

Tracking: After shipping, you will receive a shipping confirmation with tracking number via email.

Important Notice: Since products are individually manufactured for you, cancellation is no longer possible once production has begun.

5.3 Shipping Costs

Shipping costs are displayed transparently before completing the order and are to be borne by the customer.

6. Services (Consulting, Coaching, Workshops)

6.1 Appointment Scheduling

Consultation appointments and coaching sessions are booked through the online booking system. The customer selects an available appointment and receives confirmation via email.

6.2 Execution

Services are generally conducted online via video call (Zoom, Google Meet, etc.) or by phone, unless otherwise agreed.

6.3 Cancellation and Rescheduling

By Customer: Cancellations or rescheduling by the customer must be made at least 48 hours before the scheduled appointment via email. For later cancellations, the right to the booked service expires without refund.

By Provider: If the Provider must cancel an appointment, the customer will be offered an alternative appointment or the paid fee will be fully refunded.

7. Right of Withdrawal for Consumers

7.1 Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day:

  • for physical products: on which you or a third party named by you, who is not the carrier, took possession of the goods;
  • for digital products and services: of conclusion of the contract.

To exercise your right of withdrawal, you must inform us

Inimeiskitchen
Gülsen Kitzel
Stuttgarter Str. 106
70736 Fellbach
Germany
Email: hello@inimeiskitchen.com
Phone: +49 6237 9169006

by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract.

7.2 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Digital Content: if you have expressly agreed that the Provider begins performance of the contract before the end of the withdrawal period, and you have confirmed your knowledge that you lose your right of withdrawal by giving your consent;
  • Services: if the service has been fully performed and you have expressly agreed before the service began that the Provider may start performance, and you have acknowledged that you lose your right of withdrawal upon complete performance of the contract;
  • Scheduled Services: for coaching sessions, consultations, and workshops at a specific time, if this appointment has already been attended;
  • Personalized Goods: that were manufactured according to customer specifications or are clearly tailored to personal needs (print-on-demand products);
  • Sealed Goods: which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.

8. Warranty

8.1 Physical Products

Statutory warranty rights apply. The warranty period is two years from receipt of the goods.

Print-on-Demand Products: In case of production defects (wrong size, faulty print, shipping damage), please contact us within 30 days of receipt with photos of the defect. We offer free replacement or full refund in these cases. Exchanges for reasons such as “don’t like it” or “ordered wrong size” are excluded for customized products.

8.2 Digital Products and Services

The Provider warrants that digital products and services have the described characteristics at the time of provision and are free from defects of title and material defects.

For digital products, the warranty is limited to technical functionality. No guarantee can be given for the success of online courses, guides, or consulting services, as this depends on individual factors of the customer.

9. Liability

9.1 Limitation of Liability

The Provider is liable without limitation for damages resulting from injury to life, body, or health that are based on an intentional or negligent breach of duty by the Provider or a legal representative or vicarious agent of the Provider.

For other damages, the Provider is only liable in the event of breach of essential contractual obligations (cardinal obligations), the fulfillment of which makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely. In these cases, liability is limited to the typical, foreseeable damage for the contract.

Liability under the Product Liability Act remains unaffected.

9.2 Indemnification

The customer agrees to indemnify the Provider from all third-party claims based on unlawful use of purchased products or services by the customer.

10. Copyright and Usage Rights

10.1 Digital Products

All digital content (online courses, e-books, guides, videos, audios, texts) is protected by copyright.

Upon purchase, the customer acquires a non-exclusive, non-transferable right of use for personal use. Distribution, reproduction, publication, or commercial use is prohibited without express written permission from the Provider.

10.2 Violations

In case of copyright violations, the Provider reserves the right to take legal action. Access to digital products may be blocked in case of misuse.

11. Data Protection

The Provider collects, processes, and uses the customer’s personal data only within the framework of legal regulations. More detailed information is contained in the Privacy Policy, which can be viewed on the website.

12. Dispute Resolution

12.1 Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr

Our email address can be found in the legal notice above.

12.2 Consumer Arbitration Board

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

13. Final Provisions

13.1 Applicable Law

The law of the Federal Republic of Germany applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.

13.2 Place of Jurisdiction

If the customer is a merchant and does not have a general place of jurisdiction in Germany, or if they relocate their residence or habitual residence from Germany after conclusion of the contract, or if their residence or habitual residence is not known at the time the action is filed, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider’s place of business.

13.3 Severability Clause

Should individual provisions of these Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come closest to the economic objective pursued by the contracting parties with the invalid or unenforceable provision.

13.4 Changes to Terms and Conditions

The Provider reserves the right to change these Terms and Conditions at any time without stating reasons. The amended Terms and Conditions will be sent to the customer via email. They are deemed approved if the customer does not object within two weeks of receiving the email. In case of objection, the Provider is entitled to terminate the contractual relationship.

13.5 Text Form

Amendments and additions to this contract require text form (e.g., email) to be effective. This also applies to changes to this formal clause.

Last updated: November 2024

Inimeiskitchen
Gülsen Kitzel
Stuttgarter Str. 106
70736 Fellbach
Germany